Knowledge Tests

MCSI Knowledge Test

KCIS - Knowledge of Core IT Skills

The field of information technology is continuously evolving, presenting ongoing challenges in managing IT systems, troubleshooting issues, and ensuring operational efficiency. For individuals entering the IT field, acquiring foundational concepts and principles is essential to navigate this dynamic landscape effectively.

IT systems encompass a broad range of technologies and disciplines, each requiring a solid understanding of fundamental principles.

The MCSI Knowledge of Core IT Skills (KCIS) exam evaluates theoretical knowledge across essential IT domains, including hardware, networking, operating systems, and security. This certification serves as a vital starting point for individuals looking to validate their theoretical grasp of core IT concepts, enabling further professional development and specialization in the ever-evolving IT sector.

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Intermediate Level MCSI Certification Beginner
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No Expiry and No Renewals

Exam Overview

What is assessed?

The following subjects will be assessed:

  • Networking: Understanding computer network concepts, protocols, and configurations.
  • Hardware: Knowledge of computer hardware components, their functions, and compatibility.
  • Hardware & Networking Troubleshooting: Skills in diagnosing and resolving network and hardware issues.
  • Operating Systems: Familiarity with various operating systems, their features, and basic configuration.
  • Security: Concepts and best practices for securing computer systems and networks against threats and vulnerabilities.

Exam Format and Delivery

This is a multiple-choice-question examination (MCQ) of 100 questions. You take the exam in your browser using MCSI's Online Learning Platform. To pass, you must obtain a 80 percent pass rate.

Designed for beginners

This exam is suitable for individuals with a bachelor's degree in information security or self-taught individuals who have acquired relevant knowledge and skills in cybersecurity.

The benefits of MCQ exams

It's been scientifically proven that taking an MCQ test improves the retention of the information being tested. Furthermore, taking a test has been shown to improve the retention of non-tested information if it is related to the tested material in a specific way.

All of our students are encouraged to take our Knowledge Tests to reinforce existing cybersecurity knowledge or learn knowledge that will help them advance in their jobs.

Certificate of Completion

If you pass this exam, you will earn a Certificate of Completion. This certificate can be added to your LinkedIn page as well as your resume.

Unlimited Attempts

Don't be concerned about failure. The main goal is to study and then concentrate on practical skills. These are the most crucial ones. As a result, using our Knowledge Tests, you can retake the exam as many times as necessary till you pass. The questions are designed to be challenging, and passing them is a rewarding experience. We also hope that allowing you to fail without repercussions will motivate you to try harder and not look for methods to cheat.

No exam renewal

This is not a phoney certification. We're not attempting to persuade you to renew it every few years, pay for an ongoing subscription, or purchase other products in order to maintain your CPEs. Study and pass your exam. Your certificate is good for the rest of your life. Then, we recommend that you concentrate on more advanced, practical certificates. In this field, practical skills are the most vital.

You will show your knowledge

MCSI is a well-known and respected name in the field of cyber security education and training. Obtaining your MCSI certification will demonstrate your understanding of cyber security principles, technologies, and procedures, which will assist you in defending companies and individuals against threats.

  • Demonstrate Your Knowledge of Networking Fundamentals

    Networking is a foundational concept and essential technology for communication and data exchange in IT systems, serving as the backbone for modern interconnected infrastructure. Understanding these principles is crucial for designing, implementing, and maintaining reliable and secure networks to support various applications and services.

    Domain Name System (DNS)

    DNS typically uses port 53 for communication.

    Router

    A router is a networking device that forwards data packets between computer networks. It operates at Layer 3 (Network layer) of the OSI model.

    Firewall

    A firewall is a security device or software that monitors and controls incoming and outgoing network traffic based on predetermined security rules.

    Load Balancer

    A load balancer distributes incoming network traffic across multiple servers to optimize resource utilization, improve responsiveness, and ensure high availability of applications or services.

    AAA (Authentication, Authorization, Accounting)

    AAA refers to a framework for controlling access to computer resources, including identifying users, granting or denying access, and tracking resource usage for billing or auditing purposes.

    DHCP (Dynamic Host Configuration Protocol)

    DHCP is a network protocol that automatically assigns IP addresses and other network configuration parameters to devices on a network.

    WAN (Wide Area Network)

    WAN is a type of network that covers a broad geographical area, typically spanning multiple locations or cities.

    Private IP Address

    A private IP address is an IP address used within a private network that is not publicly accessible on the internet.

    Gateway Address

    A gateway address is the IP address of a device (e.g., router) that acts as an entry point to another network, such as the internet.

  • Demonstrate Your Knowledge of Hardware Fundamentals

    Hardware concepts form the foundation of IT systems, encompassing physical components and technologies critical for computer functionality and performance. Understanding hardware is essential for IT professionals to configure, troubleshoot, and optimize computer systems and devices effectively.

    SATA (Serial Advanced Technology Attachment)

    SATA is an interface used for connecting storage devices like hard drives and SSDs to a computer's motherboard.

    RJ45 Connector

    An RJ45 connector is commonly used for Ethernet networking and resembles a larger version of a telephone connector.

    HDMI (High-Definition Multimedia Interface)

    HDMI is a digital interface used for transmitting high-definition audio and video signals between devices like computers, TVs, and monitors.

    Virtual RAM

    Virtual RAM, also known as virtual memory, is a memory management technique where the operating system uses disk space to simulate additional RAM when physical memory is insufficient.

    DDR3/4/5 (Double Data Rate Synchronous Dynamic Random-Access Memory)

    DDR3, DDR4, and DDR5 are different generations of RAM, each offering improvements in speed, capacity, and power efficiency.

    NVMe (Non-Volatile Memory Express)

    NVMe is a protocol designed for accessing high-speed storage media like SSDs over PCIe, enabling faster data transfer rates compared to traditional SATA connections.

    x32 vs. x64

    x32 and x64 refer to the architecture of a computer's processor and operating system, with 32-bit and 64-bit systems differing in memory addressing capabilities and performance.

    Sound Card

    A sound card is a hardware component used to process and output audio signals from a computer, enabling audio playback, recording, and sound processing.

    Print Servers

    Print servers manage and facilitate printing tasks over a network, providing centralized control and management of print queues and resources.

  • Demonstrate Your Knowledge in Troubleshooting Hardware & Networking Issues

    Hardware and networking troubleshooting involves diagnosing and resolving issues related to physical components and network connectivity to ensure optimal performance and reliability of IT systems.

    Effective troubleshooting requires a systematic approach to identify, isolate, and address hardware failures, network configuration issues, and performance bottlenecks that impact IT operations.

    Proprietary Crash Screens (Blue Screen of Death / Pinwheel)

    Proprietary crash screens like the Blue Screen of Death (BSOD) on Windows or the pinwheel on macOS are typically caused by system-level errors, hardware failures, or incompatible drivers.

    Grinding Noise

    A grinding noise from a computer is often indicative of a failing hard drive or a malfunctioning cooling fan, which can lead to data loss or system overheating if not addressed promptly.

    Slow Network Speeds

    Slow network speeds can be caused by various factors, including network congestion, bandwidth limitations, faulty cables or network devices, or issues with network configuration.

    Port Flapping

    Port flapping occurs when a network port rapidly alternates between the up and down states due to physical connectivity problems or network misconfiguration.

    Jitter

    Jitter refers to variations in packet delay or latency on a network, which can affect voice and video quality in real-time communication applications.

    Malware

    Malware is malicious software designed to disrupt, damage, or gain unauthorized access to computer systems or networks, posing significant security threats to IT infrastructure.

  • Demonstrate Your Understanding of Different Operating Systems

    Operating systems (OS) are essential software that manage computer hardware and software resources, providing a user interface for interacting with applications and managing system operations.

    Operating system configurations can include domain-based access for centralized management and security (common in enterprise environments) or workgroup-based access for peer-to-peer networking without a centralized domain controller.

    Random-Access Memory (RAM)

    RAM is a type of computer memory that provides temporary storage for data and program instructions while a computer is running, enabling quick access and retrieval of information.

    BitLocker

    BitLocker is a built-in encryption feature in Windows operating systems that encrypts entire drives to protect data from unauthorized access or theft.

    ipconfig Command

    The ipconfig command is used in Windows to display the current configuration of network interfaces, including IP addresses, subnet masks, and default gateways.

    hostname Command

    The hostname command is used to display or set the hostname (computer name) of a system in various operating systems, including Windows and Linux.

    rmdir Command

    The rmdir command is used to remove (delete) empty directories (folders) in command-line interfaces like Command Prompt or Terminal.

    Task Manager

    Task Manager is a system monitoring tool in Windows that provides real-time information about system performance, processes, applications, and resource usage.

    Group Policy Editor (gpedit.msc)

    Group Policy Editor is a Windows tool used to manage system settings, security options, and user configurations across multiple computers in a network domain environment.

    Show Hidden Files

    Showing hidden files reveals files and folders that are not normally displayed in file browsers, enabling users to access system and application files that are otherwise hidden for security or organizational purposes.

    Hibernate

    Hibernate is a power-saving mode in operating systems that saves the current state of a computer's RAM to the hard drive, allowing the system to power off without losing unsaved data.

    End-of-Life (EOL)

    End-of-Life (EOL) refers to the termination of support and updates for an operating system version, indicating that it is no longer maintained or secure and should be upgraded or replaced with a supported version.

    New Technology File System (NTFS)

    NTFS is a proprietary file system developed by Microsoft that offers features like file-level security permissions, encryption, and compression, used primarily in Windows operating systems.

    Linux vs. Windows

    Linux is an open-source operating system kernel used in various distributions, known for its customization and robustness, whereas Windows is a commercial operating system developed by Microsoft, widely used for its user-friendly interface and extensive software compatibility.

    Master Boot Record (MBR)

    The Master Boot Record (MBR) is a small program stored in the boot sector of a disk that contains the partition table and the bootloader, responsible for loading the operating system during startup.

    .dmg File Format

    The .dmg file format is used in macOS to distribute software packages, disk images, or other types of data, providing a convenient way to install applications and manage disk images on Apple systems.

    FileVault

    FileVault is a disk encryption feature in macOS that encrypts the entire drive to protect data from unauthorized access, ensuring data security and privacy on Apple systems.

    iCloud

    iCloud is a cloud storage and synchronization service provided by Apple, enabling users to store data such as photos, videos, documents, and backups across Apple devices and access them from anywhere.

  • Affirm Essential Security Concepts

    Security is paramount in IT systems, encompassing strategies, technologies, and practices to protect data, systems, and networks from unauthorized access, attacks, and vulnerabilities.

    Active Directory

    Active Directory is a Microsoft directory service that manages user accounts, computers, groups, and permissions within a network domain, providing centralized authentication and access control.

    Physical Security

    Physical security involves securing physical assets and infrastructure (e.g., buildings, servers) from unauthorized access, theft, or damage. An example of physical security is using access control systems like keycards or biometric scanners to restrict entry to a data center.

    Kerberos

    Kerberos is a network authentication protocol used to verify the identity of users and services over a non-secure network, providing mutual authentication and encryption to prevent eavesdropping and spoofing attacks.

    Advanced Encryption Standard (AES)

    AES is a symmetric encryption algorithm widely used to secure sensitive data, such as in secure communications (e.g., HTTPS) and encrypted storage (e.g., BitLocker).

    Trojan

    A Trojan is a type of malware disguised as legitimate software that tricks users into executing malicious actions, such as stealing sensitive information or providing remote access to attackers.

    Spyware

    Spyware is a form of malware designed to secretly monitor user activities, gather personal information, and transmit data to unauthorized parties without the user's consent.

    Cryptominers

    Cryptominers are malicious software that hijacks computer resources to mine cryptocurrencies without the user's permission, leading to system slowdowns and increased energy consumption.

    Anti-phishing Training

    Anti-phishing training educates users about phishing threats and techniques to recognize and avoid phishing attacks, reducing the risk of data breaches and unauthorized access.

    Antivirus

    Antivirus software detects, prevents, and removes malicious software (malware) from computer systems, providing essential protection against viruses, worms, trojans, and other threats.

    Social Engineering

    Social engineering is a tactic used by attackers to manipulate individuals into divulging confidential information or performing actions that compromise security. An example of social engineering is a phishing email that tricks users into clicking on malicious links or providing login credentials.

    Tailgating

    Tailgating is a physical security breach where unauthorized individuals gain access to a secured area by closely following authorized personnel through a secure entry point.

    Shoulder Surfing

    Shoulder surfing is the practice of spying on sensitive information (e.g., passwords, PINs) by observing someone's computer screen or keypad from a nearby location.

    Brute-force Attack

    A brute-force attack is a trial-and-error method used by attackers to crack passwords or encryption keys by systematically checking all possible combinations until the correct one is found.

    Dictionary Attack

    A dictionary attack is a type of brute-force attack that uses a predefined list of words (dictionary) to attempt to guess passwords or encryption keys.

    User Account Control (UAC)

    User Account Control (UAC) is a security feature in Windows that helps prevent unauthorized changes to the system by requiring users to confirm administrative actions with a prompt or password.

    Disabling AutoRun

    Disabling AutoRun is important to prevent the automatic execution of malicious software from removable media (e.g., USB drives) when inserted into a computer, reducing the risk of malware infections.

    Screensaver Locks

    Screensaver locks automatically lock the screen after a period of inactivity, requiring users to enter a password to regain access, thereby preventing unauthorized access to the system.

    Degaussing

    Degaussing is the process of erasing data from magnetic media (e.g., hard drives, tapes) by demagnetizing the surface, rendering the data irretrievable and ensuring secure data disposal.

    IP Filtering

    IP filtering is a security measure that controls access to networks or resources based on source or destination IP addresses, allowing or blocking specific traffic based on predefined rules.

    Port Forwarding/Mapping

    Port forwarding or mapping is a technique used to redirect incoming network traffic from one port to another, enabling remote access to specific services or applications hosted on internal network devices.

    Universal Plug and Play (UPnP)

    Universal Plug and Play (UPnP) is a set of networking protocols that enable devices to discover each other on a network, automatically establish connections, and simplify the configuration of networked devices.

    Default Passwords

    Changing default passwords is important to prevent unauthorized access to devices or systems, as default passwords are often well-known and susceptible to exploitation by attackers.

    Ad Blocker

    An ad blocker is a software tool that prevents advertisements from displaying on web browsers, reducing exposure to potentially malicious or unwanted content while improving browsing speed and privacy.

  • Sample Questions

    The images below illustrate examples of questions that could appear in the exam. Please note that none of the finest questions will be released. These samples should, however, give you an indication of what to expect.

    Which program or application can run files with the .bat file extension?

    exercise

    What port is commonly used for Post Office Protocol 3 (POP3), a protocol for email retrieval?

    exercise

    What is the purpose of a change impact assessment?

    exercise

Career Outcomes

This exam is designed for people who want to work in the following roles:

  • Technical Support Specialist
  • IT Support Technician
  • Field Service Technician
Certification Detail

The MCSI Knowledge Tests are highly respected and sought-after credentials in the industry. Earning an MCSI Knowledge Certificate acknowledges your dedication to excellence and demonstrates your knowledge. The examinations are challenging and cover a broad range of cybersecurity subjects. Passing the examinations is a huge step forwards in your career, and it opens you a lot of doors.

The certificates are valid indefinitely and do not require any renewal fees.

Prerequisites

Browser Requirement

This exam can be completed using a regular laptop and browser. The following browsers are supported by us:

  • Chromium (Chrome, Edge Insider)
  • Edge
  • Firefox
  • Safari 10+

Proficiency in the English language

You must have the ability to comfortably read and understand IT documentation written in English. Ideally, they have an IELTS score of 6.5 with no band less than 6 (or equivalent).

Note: You can register for this course without having undertaken an English test.

Why MCSI's KCIS Examination is Exceptional

why MCSI

Comprehensive, Effective, Sets High Standards

The KCIS exam evaluates an individual's foundational knowledge in core IT skills, assessing critical comprehension and problem-solving abilities across essential IT domains—from hardware and networking to operating systems and security.

why MCSI

Recognized Industry Knowledge

The exam questions are carefully crafted to align with current industry technologies and trends, providing a precise measure of a candidate's ability to apply IT concepts in practical scenarios. KCIS is regularly updated to reflect evolving industry demands, ensuring candidates are well-prepared to navigate today's dynamic IT landscape.

why MCSI

Key Milestone for Professional Growth

KCIS serves as a valuable benchmark for individuals seeking to validate their theoretical IT knowledge. This exam assesses comprehension of fundamental IT principles, establishing a solid foundation for further technical learning and career advancement in the IT field. Aspiring IT professionals can leverage KCIS as a pivotal step towards building expertise and credibility in the industry.

Enrollment

Fees

Free.

How to enrol

  • Step 1 - Login/Register for MCSI's Online Learning Platform
  • Step 2 - Click `Shop` from the left-side menu
  • Step 3 - Find the course, select `Buy` and proceed through the checkout process.

You can purchase the training using a Credit Card or PayPal. The training is immediately available.

Terms and Conditions

  • No renewal fees
  • No hidden fees
  • No time limits

How does MCSI Compare?

MCSI is 95% more cost-effective with 20x more practical training hours:

MCSI Cert C Cert I Cert G
Cost Free $350+ $600+ $800+
Extra cost for training materials No Yes Yes Yes
Extra cost for exam retakes No Yes Yes Yes
Renewal Fees No Yes Yes Yes
Certification Expires No Yes Yes Yes
Free trial Yes No No No
Access to instructors for free Yes No No No

Enroll now with lifetime access for free

Bloom's Taxonomy

Employers seek problem-solvers who deliver real value. With MCSI, you'll develop practical, in-demand skills applicable across diverse cyber roles.

Frequently Asked Questions

Is it possible to cheat on MCQ exams?

On MCQ exams, there is no doubt that cheating is possible. In truth, most industry certifications are frequently compromised by fraud, in which students pay third parties to take their exams on their behalf. If that isn't the case, these tests allow you to bring your study book with you to the exam. That should make you ask how the industry continues to support these vendors that charge thousands of dollars for low-quality knowledge testing...

Click here to see how people cheat.

We make no attempt to prevent cheating on our Knowledge Tests. Our goal is to charge a small price so that you may validate your knowledge and confidently advance your career. Practical skills are what really count in cybersecurity. To work in this field, remembering concepts, terminology, and ideas isn't enough. So, if you want to cheat, go ahead. It will come back to bite you later when you find yourself in a situation where you are unable to accomplish the job you were recruited to do and your reputation suffers as a result.

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